shipping & returns

shipping policy

All items are shipped via USPS. All orders have a processing time of 2-3 business days before shipping. It will be delivered within 3 business days once items have been shipped. A tracking number will be sent to the email address provided as soon as your purchase has been shipped. 

She Jay's is not responsible for any lost or damaged items once they are shipped. If your tracking information states that your package was delivered and you have not received it, you must take the matter up with the United States Postal Service. 

If the items have not been received please contact your local USPS and provide them with your tracking number. 

return & exchange policy

No returns or exchanges. ALL SALES ARE FINAL!

*If you would like to change your order before it has been shipped, please email us at info@shejayshaircollection.com.*

We will try our best to accommodate you!